Scope of this Policy
This Privacy Policy applies to the mobile application, website, merchant and seller registration systems, customer support channels, and future digital commerce services operated by DEELANI.
- Android mobile application
- Website and related services
- Merchant or seller registration systems
- Customer support channels
- Future digital commerce services introduced by DEELANI
Information We Collect
We may collect different categories of information depending on how you use the platform.
User information
- Full name
- Mobile number
- Email address
- City or address
- Login credentials, where applicable
- Support requests
Merchant and seller information
- Shop or business name
- Owner name
- Mobile number
- Email address
- Business address
- Product or service details
- Identity proof and address proof
- GST or business registration details, when required
- Bank or payment details, when enabled
Technical information
- Device model
- App version
- Operating system version
- IP address
- Browser or device identifiers
- App usage analytics
Sign Up and Login
Users may sign up or sign in through the mobile application or the website platform. We may use authentication methods as updated from time to time.
How We Use Information
We use personal and business information to operate the platform, support users, and improve the service.
- Create and manage accounts
- Register merchants and sellers
- Provide customer support
- Improve app and website performance
- Verify merchant authenticity
- Prevent fraud or misuse
- Process future orders and services
- Communicate important updates
Orders and Transactions
When ordering features become active in future updates, we may collect delivery addresses, order details, transaction records, purchase history, refund details, and cancellation details.
Payments
When payment gateway services are enabled later, secure third-party payment partners may process payments. DEELANI may not store full card or sensitive banking credentials directly unless required by law or compliant systems.
Location Permission
Location access may not be required at present. In future versions, we may request location access for nearby merchant discovery, delivery convenience, and service availability checks. You can control permissions in device settings.
Advertising and Analytics
Currently ads may not be active. If enabled later, we may use advertising or analytics partners to show relevant promotions, measure campaign performance, or improve user experience.
Data Sharing
We do not sell personal data. We may share limited information with trusted providers when needed to run the platform or meet legal requirements.
- Technology service providers
- Verification partners
- Payment partners, when enabled
- Delivery or service partners in the future
- Legal authorities where required
Data Security
We use reasonable safeguards to protect information, but no system is completely secure.
Data Retention
We may retain user or merchant data as reasonably necessary for account management, legal compliance, fraud prevention, dispute resolution, and business operations.
Children’s Privacy
Our services are not intended for children under 13 years of age.
User Rights
Users may request to correct profile data, update information, request account closure, or ask privacy questions.
Account Deletion Requests
For deletion requests, contact us by email or phone. Requests may require verification before processing.
Service Geography
Currently, services are intended primarily for users in India.
Third-Party Links
Our platforms may contain links to third-party websites or services. Their privacy practices are separate from ours.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions may be posted in the app or on the website.
Contact Us
If you have questions about this policy or a privacy request, contact the DEELANI team using the details below.